Gold Coast hosts Chinese travel agency bosses at Australian Tourism Exchange

Gold Coast hosts Chinese travel agency bosses at Australian Tourism Exchange

Australia has rolled out the red carpet for the most important group of tourists to visit the country in the past three years.

A 133-strong delegation of Chinese travel agency bosses and industry wholesalers has touched down on the Gold Coast for the Australian Tourism Exchange — Tourism Australia’s flagship industry conference.

The powerbrokers are the key to reviving an international tourist market worth $12.4 billion to the Australian economy each year.

The Chinese VIPs will be wined, dined, and granted exclusive access to the country’s premier tourism experiences, attractions, and destinations over the course of the five-day junket.

The host city’s sales pitch includes 25 “familiarizations”, giving buyers the chance to take surfing lessons or shape their own board, go jet boating, hot air ballooning, or visit the region’s best wineries and craft breweries.

a large group of chinese travel agents waving together

Chinese travel agents hold the key to Australian tourism’s $12.4 billion problem.(ABC Gold Coast: Dominic Cansdale)

Nearly 1.5 million Chinese tourists traveled to Australia every year before the pandemic, and 20 per cent of them booked pre-paid holiday packages.

Securing a spot on the itineraries was considered a major win for airlines, hotels, and tour operators.

The Australian Tourism Exchange is where many of those deals get done.

Reder Wang, managing director of Shenzhen CEPT International Travel Service, has been selling Australian holiday packages for two decades.

A man stands with his hands behind his back at a tourism conference on the Gold Coast.

Reder Wang has back-to-back meetings with Australian businesses this week.(ABC Gold Coast: Mackenzie Colahan)

His schedule this week was almost full, but that didn’t stop the keen golfer from sneaking in a round at the exclusive members-only course The Pines, at the InterContinental Resort at Sanctuary Cove, courtesy of Destination Gold Coast — the city’s peak tourism body.

Mr Wang said Australia remains the number one long-haul destination for the Chinese because of its unique landscape, native animals, as well as the seafood and steak.

“There is a great demand in China,” he said.

“Because of COVID-19, we have been locked up for three years.

“For most of our product packages, people stay at least two nights on the Gold Coast because of the long beaches and the theme parks.

“I can see Tourism Australia really has a very long strategy for China.”

Chinese tourists have not returned as quickly as the industry had hoped.

Only 40,000 arrived in Australia in February, up from 15,000 in January.

The aviation capacity between the countries is at 42 per cent of pre-COVID levels.

Aerial view of tourism industry delegates talking in stalls.

About 2,500 delegates are on the Gold Coast for the Australian Tourism Exchange.(Supplied: Tourism Australia)

Tourism Australia’s internal projections suggest the numbers will not recover until 2026.

“We have missed you”, was the message to the delegates during a special welcome attended by diplomats from the Chinese Embassy in Canberra.

Executives from Tourism Australia and each of the state’s peak tourism bodies will travel to Chengdu next month for the Chinese launch of the Come and Say G’day advertising campaign, which was unveiled to the rest of the world in October last year.

A woman, smiling, in a red jacket.

Phillipa Harrison says China is our most important tourist market “by far”.(ABC Gold Coast: Mackenzie Colahan)

Tourism Australia managing director Phillipa Harrison said Chinese visitors were desperately needed to offset the number of Aussies who were “traveling outbound in droves”.

“It remains a critical market for us,” he said.

“It is worth $12.4 billion so we are looking forward to that return.

“The tourism industry will not recover fully until China comes back.”

Travel Industry Study Reveals Latest Travel Agency, Advisor Trends

Travel Industry Study Reveals Latest Travel Agency, Advisor Trends
Travel Industry Study Reveals Latest Travel Agency, Advisor Trends

Travel Weekly and sister brand Phocuswright have teamed up to release the 2022 Travel Industry Survey, revealing the latest trends among travel agencies and travel advisors across the US

The research project was conducted through an online questionnaire sent out to Travel Weekly and TravelAge West subscribers in addition to members of various consortia and host agencies. The 1,356 participating travel advisors are either currently employed by a travel agency, are independent contractors for a travel agency or are travel agency owners or managers and responded between July 22 and August 15, 2022.

The travel advisor age breakdown was similar to last year, with four out of five being over the age of 45 and zero percent being under the age of 25. What’s more, the study found that 23 percent of agencies were five years old or less, which is more than double the 10 percent in the pre-pandemic year of 2019.

“The reassuring bottom line is that, although young people still may not see becoming an advisor as an attractive first career, the profession does attract those with a bit of maturity and experience elsewhere,” wrote Arnie Weissmann, Executive Vice President and Editor in Chief , Travel Weekly. “Which, upon reflection, is not such a bad thing for the profession, or for clients.”

Research also shows that almost half of respondents have worked in travel for 10 years or less, up significantly from 21 percent in 2019. Meanwhile, 23 of traditional agencies were founded in the past five years, up from 10 percent in 2019. And experience matters when it comes to income, with 69 percent of respondents working two years or less reporting making less than $25,000 annually. Compare that to only 26 percent of advisors who’ve been in business more than 30 years.

Time dedicated is another key factor with fewer than half of those working full time and relying on their business as a primary source of income indicating that they make fewer than 50,000 annually.

The study also uncovers a fascinating trend in travel advisors viewing themselves as independent even when working with a host agency or consortia. One-third of respondents identified themselves as hosted independent contractors (ICs), which is down 20 percentage points from 2021. On the other hand, 28 percent identified as fully independent advisors, compared with 17 percent just last year. Of the 28 percent, two-thirds reported being affiliated with a host agency and four in five reported being members of a consortium.

Most continue to work with a host agency to access preferred suppliers (79 percent) and the leading benefits cited are overrides and incentives (68 percent), advisor-dedicated supplier websites (53 percent) and education programs (49 percent).

The home-based segment of travel advisors is currently enjoying record sales, the study found, with gross bookings reaching $920 million in 2021, up from $346 million in pandemic-plagued 2020 and up from the previous high of $899 million in 2018.

When it comes to the question of why clients are booking, customer service (33 percent), personal relationships (31 percent) and expertise (30 percent) are the leading reasons. Only 3 percent indicated that their clients book because they offer the best price.

Facebook continues to be the most important social platform for today’s travel advisors but TikTok is coming on strong with usage more than doubling from 2021 to 2022. In general social media is still a go-to for sales and marketing, with 68 percent of respondents ranking it their number one platform over email, website marketing events and e-newsletters.

In terms of specialization, most travel advisors are mastering ocean cruises (60 percent), destinations (56 percent) and tours and packages (56 percent). However, river cruises (47 percent) and luxury travel (45 percent) aren’t far behind.

Additional study findings include travel advisor (38 percent) being the preferred describer to travel agent (19 percent) or travel consultant (18 percent), more than seven in 10 advisors being optimistic about the future of the trade with a positive outlook on the industry and another 71 percent ranked family travel as their top category.

Click here to view the complete 2022 Travel Industry Survey.


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