What Does It Cover and Is It Worth It?

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On April 24, 2024, the White House established new rules for airlines, mandating automatic and timely refunds for passengers whose flights had been changed, delayed or canceled.

That’s a big relief to travelers, but there are still many unexpected situations where travel insurance can be a lifesaver before or during your trip.

“Travel insurance is often an overlooked investment until the unforeseen happens,” says Beth Godlin, president of Aon Affinity Travel Practice. “It’s designed to give travelers peace of mind and financial protection against travel risks.”

A policy doesn’t have to be expensive, according to Godlin, to add a layer of protection and security.

How do I get travel insurance?

Travel Guard® Travel Insurance

What does travel insurance cover?

Travel insurance generally covers your expenses, your belongings and your well-being. When shopping for a policy, look for these benefits:

Trip cancellation

If your trip is canceled for a covered reason, a policy will often reimburse airline tickets, hotel rooms, rental cars, tours, cruises and other prepaid, non-refundable expenses. Covered situations can include illness or injury, the death of a family member or traveling companion, job loss, military deployment and even unplanned jury duty, according to Allianz’s Daniel Durazo.

Cancellations can also be covered if a natural disaster, severe weather or airline strike prevents your carrier from getting you to your destination for at least 24 hours.

CFAR plans provide a lot more flexibility and typically reimburse 50% to 75% of your expenses. But they can bump up the cost by about 40%, said Durazo. Policyholders are also still usually required to cancel no later than 48 hours before their scheduled departure. 

Trip delay 

Should you experience a hiccup in your plans, your policy can provide some relief: Food, lodging and local transportation are usually covered if a delay is due to severe weather, airline maintenance or civil unrest.

“For a traveler to be eligible, they must be delayed for the minimum amount of time listed on their policy,” said Squaremouth spokesperson Megan Moncrief. “Some policies are very lenient and provide benefits for any length delay, while others list a length requirement — usually somewhere between three to 12 hours.”

Daily payout limits range from $150 to $250 per traveler, according to Moncrief, while the total policy limit can be anywhere from $500 to $2,000. Save any receipts to submit with your reimbursement claim.

Don’t miss: The best credit cards with trip delay insurance

Trip interruption

Should you need to cut your trip short due to illness or injury, or if there’s a family emergency back home, your policy may reimburse non-refundable expenses you forfeited.

It may also cover the cost of a one-way economy airline ticket home.

Baggage loss

Airlines are required to compensate passengers for luggage lost in transit, but a travel insurance policy may have a higher benefit limit. It could also cover you if your bags, passport or other possessions are lost, damaged or stolen once you’ve gotten to your destination.,

The Platinum plan from AXA Assistance USA has a $3,000 benefit limit for lost luggage, well beyond the $1,700 that airlines are required to provide on international flights. AXA has offices in more than 50 countries, with multilingual operators available 24 hours a day to help reschedule flights, book hotels and make other arrangements.

AXA Assistance USA Travel Insurance

New airline regulations in April 2024

How much does travel insurance cost?

Is travel insurance worth it?

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Air Vanuatu liquidation exposes insurance coverage gaps

Air Vanuatu liquidation exposes insurance coverage gaps


Air Vanuatu liquidation exposes insurance coverage gaps | Insurance Business Australia















Thousands of travelers left stranded, facing financial losses

Air Vanuatu liquidation exposes insurance coverage gaps

Travel

By Roxanne Libatique

Air Vanuatu’s unexpected decision to enter voluntary liquidation has left thousands of travelers stranded and facing significant financial losses due to widespread flight cancellations.

A spokesperson from the Department of Foreign Affairs and Trade (DFAT) has advised Australians to reach out to their travel agents or travel insurance providers. Consumer experts, however, warn that only a few travel insurance policies cover such insolvency events.

Australian travel insurers that cover airline insolvency

Natalie Ball, director of Compare Travel Insurance, indicated that travelers impacted by Air Vanuatu’s liquidation might be able to claim expenses through their travel insurance.

“In the event that an airline has entered voluntary administration, only a handful of travel insurers provide reimbursement for lost trip costs. This benefit usually only applies to comprehensive policies and claims would be assessed on an individual basis,” she said.

She highlighted that not all travel insurers provide coverage for insolvency or financial collapse, stressing that customers need an active policy before the event to be eligible for claims.

Compare Travel Insurance highlighted insurers that cover airline insolvency:

  • Cover-More offers up to $10,000 for rearrangement or cancellation due to insolvency of a travel services provider (applicable to comprehensive policies only);
  • Go Insurance providers up to $1,500 for trip cancellation or amendment due to financial default of a travel service provider (for Go Plus policies only);
  • Travel Insurance covers up to $5,000 for the insolvency of a booked travel carrier (applicable to Deluxe policies only); and
  • World2Cover assists up to $3,000 per adult if the travel services provider, excluding agents and operators, suffers financial default.

How to mitigate travel insolvency risks

Ball advised travelers to thoroughly research travel insurance providers to avoid potential risks.

“Make sure you know what you’re covered for and ensure you’re up to date on what you’re entitled to as a consumer. Always choose reputable travel providers and consider booking your trip through a travel agent – ​​they may be able to issue you with a refund under these circumstances,” she said.

Using a credit card for travel bookings might also offer additional protection, according to Ball.

“If you aren’t covered by insurance, you could be entitled to a ‘chargeback’ through your credit card company if you pay for a service and don’t end up receiving the product or service. Keep in mind that you would have to have paid for most of your trip via your credit card to be eligible,” she said.

She further emphasized that travel insurance generally excludes coverage for the insolvency of travel agents but can be crucial for airline insolvency.

“Travel insurance generally excludes coverage for the collapse of a travel agent. However, in the case of airline insolvency, travel insurance can be a life saver. “We highly recommend securing travel insurance before any trip as a preventive measure,” she said.

Related Stories


Qatar Insurance Company wins best travel insurance in MENA

Qatar Insurance Company wins best travel insurance in MENA


Qatar Insurance Company wins best travel insurance in MENA | Insurance Business Asia















Company earned recognition for the second consecutive year

Qatar Insurance Company wins best travel insurance in MENA

Travel

By Roxanne Libatique

Qatar and MENA (Middle East and North Africa) region insurer Qatar Insurance Company (QIC) was named “Best Travel Insurance Company in The Middle East” for the second year running at the 2024 Global Banking & Finance Review Awards.

The award recognizes QIC’s leadership in transforming travel insurance with its digital tools and customer service that benefits both departing and arriving travelers.

QIC has launched several products over the past few months, including an online service for acquiring mandatory health insurance for Qatar visitors. The insurer said the initiatives have dramatically decreased the time it takes to secure a policy, with transactions now completed in under two minutes via qic.online.

Qatar Insurance Company recognized for travel insurance

QIC Group CEO Salem Al Mannai said the repeated recognition confirmed the company’s commitment to enhancing travel insurance on a regional scale.

“Winning this award for the second year in a row is a strong testament to our continuous success in taking travel insurance to higher levels region-wide, offering travelers the best cover and the most convenient digital services,” he said. “QIC has proudly been the preferred insurer in Qatar and beyond since 1964.

“Our presence in regional markets since then has allowed us to build a unique understanding of the ever-changing needs of travelers to and from the MENA region, and to keep exceeding the expectations of customers through innovative insurance products, customer-centric services, and the most convenient digital solutions.”

Related Stories


Hong Kong Regulatory Insurance Update – Spring 2024

21 February 2024

The IA has warned insurers of the inherent risks related to premium financing as this is particularly sensitive to changes in interest rates. The surge in interest rates in the past two years has brought severe volatility to the market which has impacted both policyholders and the insurance market.

Mr Marty Lui, the IA’s head of Long Term Business (Acting), highlighted the risks involved in premium financing:

  • during periods of low interest rates, policyholders are able to use premium financing to benefit from the spread between their policy returns and bank loans and also amplify their returns through leveraging; however, this magnifies risks and potential losses;
  • current high interest rates have already increased the cost of borrowing, and at the same time decreased policy returns as the majority of products purchased through premium financing are now participating products, which offer returns which are not guaranteed and are subject to the investment performance of the insurers and also have longer break-even periods, further aggravating the risks involved in premium financing.

In view of these risks, the IA and the Hong Kong Monetary Authority (HKMA) jointly issued guidance to the industry in 2022 to clarify the supervisory requirements for premium financing. These requirements, which take effect in 2023, are targeted at insurers and insurance intermediaries and focus on enhancing disclosure and improving affordability assessment to protect policy holder interests.

In 2022, the IA received 28 complaints about premium financing, and that figure rose to 50 in 2023. Concerns were raised over the lack of risk disclosure by intermediaries during the selling process and misrepresentation of policy terms and loan rates.

In 2023, premium financing activities will slow down substantially; this business declined from 43% of the total market in 2022 to 21% in 2023 (including a multi-year record low of 9% in Q4 of 2023). This may indicate that amid rate increases the public has become relatively conservative towards premium financing.

The IA and the HKMA have joined forces for another round of inspections related to premium financing to examine compliance with the new requirements and assess market trends. They will share their observations from these inspections with the industry in due course and in the interim, and to enhance policyholder protection, have issued a reminder about the cautious use of premium financing.

Link to IA article

Link to Business Insurance article

Link to Asia Insurance Review article

Best COVID Travel Insurance of 2024

The best COVID travel insurance is Seven Corners’ Trip Protection Basic, according to our analysis of travel insurance plan rates and coverage options.

Editor’s note: This article contains updated information from a previously published stories.

Best COVID travel insurance of 2024

Why trust our travel insurance experts

Our team of experts evaluates hundreds of insurance products and analyzes thousands of data points to help you find the best product for your situation. We use a data-driven methodology to determine each rating. Advertisers do not influence our editorial content. You can read more about our methodology below.

  • 851 coverage details evaluated.
  • 161 rates reviewed.
  • 5 levels of fact-checking.

Top-rated travel insurance for COVID-19

Compare the best COVID travel insurance plans


Our insurance experts reviewed 851 coverage details and 161 rates to find the best COVID travel insurance plans. For this rating, we only scored travel insurance plans that cover COVID.

The benefits we scored out of a possible 100 points include:

Cost: 70 points. We scored the average cost for each COVID travel insurance policy with “cancel for any reason” (CFAR) coverage for a variety of international trips and traveler profiles.

Emergency medical expenses: 10 points. We scored travel medical insurance by the coverage amount available. Travel insurance policies with travel medical expense benefits of $250,000 or more per person were given the highest score of 10 points.

Medical evacuation: 10 points. We scored each plan’s emergency medical evacuation coverage by coverage amount. Travel insurance policies with medical evacuation expense benefits of $500,000 or more per person were given the highest score of 10 points.

“Interruption for any reason” upgrade: 10 points. We gave travel insurance plans with the option of “interruption for any reason” coverage 10 points. This coverage allows you to end your trip early for any reason, including reasons not listed in your policy, and get reimbursed for a certain percentage of your prepaid expenses.

How to buy COVID-19 travel insurance

“Look for travel insurance that covers trip cancellation, trip interruption, emergency medical and emergency medical transportation,” said Daniel Durazo, director of external communications at Allianz Partners USA. A policy that provides epidemic-related coverage may reimburse you for costs associated with a canceled trip, travel delays, mandatory quarantines and being denied boarding due to suspected illness.

Plans that offer emergency medical coverage usually provide medical coverage for treating COVID-19, but you’ll want to read the policy to be sure.

Most travelers are surprised to learn about the 15-day review period that comes with many travel insurance policies, Durazo said. “Consumers should take the time to read their policy and call their provider with questions. If they don’t feel that their policy meets their needs, they can exchange it for a new product or cancel it for a full refund.”

Average cost of COVID travel insurance

The average cost of our top-scoring COVID travel insurance plans is $415. By adding optional “cancel for any reason” (CFAR) coverage, the average cost of COVID travel insurance rises to $615, an increase of 48%.

CFAR coverage gives you the flexibility to cancel your travel plans for any reason, as long as you do so at least two days before your scheduled departure. When you cancel, you will typically be reimbursed up to 75% of your prepaid, nonrefundable trip expenses. If you’re interested in adding CFAR coverage to your travel insurance plan, you usually need to do so within two to three weeks of making your first trip deposit.

How much you pay for travel insurance will depend on factors such as how many travelers you’re insuring and their age, your trip destination, trip length and total trip cost. On average, travel insurance costs 5% to 6% of your prepaid, nonrefundable trip expenses, and adding CFAR coverage to your plan could increase the cost of travel insurance by about 50%.

Get the best deal for the price: Discover affordable travel insurance options.

What travel restrictions are still in place?

Many travel restrictions that existed in the past three years due to COVID-19 are no longer in place. However, if a new, more dangerous variant emerges or if another infectious disease becomes a serious concern, national governments might reinstate previous restrictions such as requiring a negative virological test or proof of vaccination to enter the country. States and territories may have requirements that differ from national requirements.

Things are always changing, so it’s best to consult the official government website of the country you’re visiting and Travel.State.gov for the latest entry requirements and travel recommendations before booking your trip. Then, continue to check these websites as your trip date approaches to see if you’ll still be able to enter and leave your destination and re-enter the United States.

Quarantine reimbursement from travel insurance

Getting reimbursed by your travel insurance provider requires submitting documents that support your claim. Your policy should spell out what documents you’ll need.

“Failure to get proper documentation for a claim will almost always delay processing of the claim,” said Daniel Durazo, director of external communications at Allianz Partners USA. “Never assume that your insurance company will accept less than what they ask for. Call your insurance provider if you have questions about what documentation they’ll need to process your claim.”

In the case of a quarantine claim, you’ll typically need proof of getting infected with or being exposed to COVID-19, proof that you were required to quarantine, and invoices and receipts from any medical treatment and additional lodging costs.

For coverage purposes, “a COVID diagnosis has to be from a licensed physician who determines that you can’t travel,” said Stan Sandberg, co-founder and CEO of TravelInsurance.com. “An at-home, self-administered COVID test won’t be enough to pursue a claim under a travel insurance policy.”

What does COVID-19 travel insurance cover?

“Most travel insurance providers today consider COVID like any other unexpected illness for purposes of coverage,” said Sandberg.

If your plan does not exclude costs related to COVID-19, specific types of coverage under your plan can reimburse some or all of your expenses. These might include additional hotel nights, transportation, meals, medical care, flight changes and more. Here’s how different parts of a travel insurance policy would apply as it protects against COVID.

  • Extension of coverage. Applies if you have to stay at your destination longer than planned because you get sick and have to quarantine or new travel restrictions emerge.
  • Travel delays. Applies if you or someone traveling with you gets sick or injured en route to, at or returning from your destination or if, say, an airline refuses to let you board because of suspicion of illness.
  • Trip cancellation. Applies if you get sick before you leave for your trip and have to cancel the whole thing. Be sure to get a diagnosis from a licensed physician.
  • Cancel for any reason upgrades. Applies if you decide you don’t want to travel because of a spike in COVID cases or national entry and exit requirements change. Not all plans offer this upgrade, and it can add quite a bit to the cost of your insurance.
  • Trip interruption. Applies if you have to interrupt your trip after reaching your destination — for example, if you have to fly home early because you or someone traveling with you gets sick.
  • “Interruption for any reason” upgrade. Applies if you miss part of your trip for a reason your policy doesn’t otherwise cover — for example, because you have to quarantine, but you don’t actually have COVID. Not all plans offer this upgrade.
  • Emergency medical treatment. Applies if you unexpectedly get COVID during your trip and need health care. Pre-existing conditions are usually excluded. Plan to pay out of pocket and wait for reimbursement.
  • Medical evacuation and repatriation. Applies if you need to be transported to the nearest adequate medical facility for treatment. If, God forbid, you should die of COVID during your trip, this coverage would reimburse you for costs associated with transporting your body back home.

What does COVID-19 travel insurance not cover?

“Most travel insurance providers that offer comprehensive policies have done a great job at accommodating COVID-related disruptions, providing reimbursement for events like quarantine and hospital stays,” said James Clark. Clark is a spokesperson for the travel-insurance comparison site Squaremouth, which is also the company behind Tin Leg and Cat 70 travel insurance.

“However, there have been a handful of events that travel insurance simply does not cover,” Clark said. “During the height of the pandemic, when countries would close their borders for travel due to the coronavirus outbreak, many customers were unhappy that border closures were not covered by their standard trip cancellation policy.”

“Policyholders who no longer wanted to travel due to negative tests and face mask requirements were also unable to receive reimbursement through standard policies,” he said. “In order to receive reimbursement in these scenarios, a customer would have needed the ‘cancel for any reason’ upgrade.”

That upgrade also covers “fear of travel,” which almost all travel insurance policies usually exclude, according to Clark. Canceling your trip out of fear of COVID infection or fear that the virus will disrupt your trip somehow is only covered by the CFAR upgrade, he explained.

Best COVID travel insurance FAQs

If you’re traveling within the United States or the US territories, check with your health insurance company to see what coverage you get outside your state of residence. You may have coverage for emergency care and telehealth visits, but not for routine care. It’s also possible that your in-state plan may have arrangements with providers in other states that give you reduced rates.

With the end of the US national emergency and public health emergency declarations related to the COVID-19 pandemic ending in May 2023, group health plans and individual health insurance plans will no longer be required to cover COVID tests and testing-related services without cost- sharing or prior authorization. This, too, could mean an extra expense for you.

Medicare usually does not pay for health care you receive abroad (unless you’re in a US territory, or, in rare cases, near the border of Canada or Mexico).

Other US health insurance may not cover international health care, either, or the health insurance deductible may be high.

For these reasons, it’s important to choose a travel insurance policy with good emergency medical coverage — which usually has no deductible — when you’re traveling abroad.

Yes, as long as the policy covers COVID-19 and travel to the country or countries you visit. All of the travel insurance plans in our Best COVID travel insurance cover COVID.

Your travel insurance policy’s trip cancellation benefits will apply if you have to cancel your trip before you leave because you tested positive for COVID-19. But you need to get diagnosed by a licensed physician if you hope to file a successful claim for your prepaid, nonrefundable trip costs like airfare and lodging.

Cruise travel insurance is just travel insurance that doesn’t exclude cruise-related issues or has additional cruise-specific benefits. If you’re going on a cruise and want COVID-19 coverage, make sure your travel insurance policy covers COVID-19 and has high coverage limits for emergency medical and emergency medical evacuation.

You should expect to spend your own money if you need proof of a negative COVID-19 test for travel because travel insurance does not cover predictable expenses. In some cases, such as when you’re recovering from a COVID infection, your health insurance or travel insurance may cover a doctor-ordered test.

How to navigate the risky world of travel insurance

How to navigate the risky world of travel insurance

Taking a vacation always carries a certain risk, but some travelers find that buying health insurance is no safety net in the case of an emergency.

Just ask Jennifer Huculak-Kimmel, the Saskatchewan woman who incurred a bill for $950,000 after giving birth prematurely while vacationing in Hawaii in 2013.

Huculak-Kimmel said her insurance company wouldn’t cover the massive bill due to a pre-existing condition — namely, a bladder infection she had four months into the pregnancy.

Many insurance claims are denied on the basis of pre-existing conditions. Here’s a closer look at this often confusing issue.

What is the definition of a ‘pre-existing condition’?

A pre-existing condition is a health condition, including pregnancy, that”you know about before you buy the insurance,” says Will McAleervice-president of the Travel Health Insurance Association of Canada.

When you agree to buy travel insurance, either directly from an insurer or through a broker or travel agent, you are asked to fill out a questionnaire. It will ask you if you have a history of a variety of medical conditions, from cholesterol to high blood pressure to a previous bout of cancer.

The questionnaire is intended to help the insurance company assess its risk when quoting you a price, says McAleer, who likes it to know the history of a house when buying home insurance.

If you honestly don’t know about a pre-existing condition, you can’t be denied an insurance claim after a medical emergency abroad, says George Frank, a partner at the Toronto law firm Devry Smith Frank LLP.

Does a pre-existing condition mean you can’t get insurance?

Not necessarily, but it does mean that you have to demonstrate that there has been a “stability period” — which could be as short as 30 days to as long as a year, depending on the condition — in which the condition in question hasn’t been t’s gotten worse.

Jennifer Huculak-Kimmel, left, of Humboldt, Sask., gave birth to Reece nine weeks early while in Hawaii, and was later slapped with a $1-million US hospital bill. (David Shield/CBC)

McAleer says that there are “always ways you can get a pre-existing condition covered,” but that will inevitably mean higher insurance premiums.

Can a doctor’s opinion affect how an insurer assesses a pre-existing condition?

Most policies look at whether a condition is stable or not, and “that’s where a doctor’s opinion might come into play,” says Frank.

However, a doctor’s view on the stability of a person’s pre-existing condition might not matter if it doesn’t meet the terms set out in the insurance policy, Frank says.

For example, the fact that your doctor says you can travel 30 days after having minor surgery might be irrelevant if the insurer states that you need to be “stable” for 90 days.

What bearing does a pre-existing condition have on an insurance claim?

If someone has an accident while on vacation and makes a claim, and the insurance company discovers that the person has a pre-existing condition, it could be grounds for denying the claim — even if the pre-existing condition had no bearing on the emergency .

“The pre-existing condition that the insurance company seizes on doesn’t actually have to be connected materially to the actual claim that you’re making,” says Sivan Tumarkin, an insurance and injury lawyer in Toronto.

Tumarkin says that if an insurance company investigation reveals a pre-existing condition after the fact, the company could claim they were misled.

“The insurance company says, ‘Had we known that you had high blood pressure or cholesterol or a previous history of cancer, we would have quoted you a higher amount. So therefore, you didn’t tell us everything we should have known, therefore we gave you a policy on the basis of a misrepresentation,'” says Tumarkin.

McAleer says that in a recent survey, the Travel Health Insurance Association of Canada found that 40 per cent of respondents “didn’t know what kind of travel insurance they had, let alone whether [the conditions they had] had been covered.”

The key to avoiding any surprises is familiarizing yourself with the terms of your travel insurance policy, and calling your insurer if you have questions, says Leonard Sharman, senior media relations adviser at the Co-operators insurance firm.

“No policy covers everything, so don’t just check a box and say, ‘I’ll take that insurance,’ and assume that you’re covered,” says Sharman.

“Whatever age you’re at, it’s worth doing your research.”

So if a person’s claim is denied, does that automatically mean they’re on the hook for that money?

While receiving a denial letter from an insurer might seem like the final words on the claim, it isn’t necessarily so.

If a claim dispute makes it to court, it’s possible that a judge might rule in favor of the insured if the defense demonstrates that the individual filled out the health questionnaire in good faith and genuinely misunderstood the parts in question, says Tumarkin.

Travel insurance doesn’t pay for these bank customers

Travel insurance doesn’t pay for these bank customers

Three customers who bought travel insurance from Canadian banks are outraged after being left with large foreign medical bills.

“They’re like a good gambler who never loses,” said Cyrus Derakhshan of Oakville, Ont. He is fighting RBC over a $16,500 claim denial for his 70-year-old mother. “For them it’s ‘Heads I win, tails you lose.’”

Cyrus Derakhshan is suing RBC after it denied his mom’s travel health insurance claim, citing ‘misrepresentation’ of her medical history. (CBC)

The banks refused to pay in these cases, based on how the customers answered broad-ranging questions about their health when they bought their policies.

“They hold all the cards in their hand. It’s a poker game, and I don’t think we are the winners,” said Jean Tetiuk, of Toronto, whose $12,000 claim was rejected by CIBC.

In each case, the medical emergencies abroad had nothing to do with any pre-existing conditions they were asked about.

Paid extra, claim still denied

Another CIBC travel insurance customer, Carmen Peixoto of Chilliwack, BC, fights back tears when she talks about the $10,000 medical bill she is stuck with.

Carmen Peixoto wipes away tears as she talks about the $10,000 hospital bill she is left with, after CIBC refused to pay her claim. (CBC)

“I worked too hard, all my life. And this bank is taking advantage of me? I’m really upset. Really, really upset.”

The 69-year-old has high blood pressure. She paid CIBC an extra $100 premium to make sure her travel insurance would cover her for that. When her blood pressure soared, on her trip last year, she was taken by ambulance to a Geneva hospital.

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CIBC later refused to pay, because Peixoto filled out a CIBC questionnaire — sent to her after she returned from her trip — answering that she had not been treated for a heart condition. Before buying the policy, she had only answered health questions over the phone.

Records show she was tested for heart problems in 2011, after she had pain in her arm, but doctors found nothing significant. Because of those tests, CIBC said Peixoto should have answered yes to the heart condition question.

“I was never treated for a heart condition. I’ve never had a heart condition. I’ve tested and different things but I never had a problem before. And I still don’t have a heart problem,” said Peixoto.

She is also upset because CIBC was asking her health questions after the fact, while at the same time adjudicating her claim.

“I was tricked, because they never had any intention of paying this claim. And I find that totally incredible.”

Tetiuk, another senior, is also furious at CIBC for refusing to pay her $12,000 US medical bill, after she was treated for a blood clot in her lung in Cape Cod, Mass., in 2012.

Unrelated minor health issues cited

Insurance investigators dug into her medical records and found a routine colonoscopy had detected a mild condition called diverticulosis, which caused no symptoms and required no medication.

CIBC said that because of that, she should have said yes to her question about whether she has a bowel disease. It also said she should have disclosed that she has ostopenia, or low bone density.

Toronto resident Jean Tetiuk’s $12,000 travel insurance claim was rejected by CIBC. (CBC)

“Everyone over 60 has this condition, for sure. And diverticulosis was determined when I had a colonoscopy — and I was told to eat a high-fibre diet and come back in another 10 years,” said Tetiuk, who has appealed the denial, with no success.

“If I’m not being treated and I am not taking prescription drugs, in my mind I don’t have a condition that I should be disclosing. I don’t even think about it.”

Go Public asked CIBC for a response to these cases, but didn’t hear back before deadline.

Suing the big banks

Derakhshan is taking RBC to court over the claim denial for his mother, Roghi Derakhshan. He bought the policy for her, and when asked over the phone about his mother’s medical history, he said no to a question about whether she had heart problems.

“RBC Insurance gives you the illusion that they are asking you questions in layman terms and that these are just general questions,” said Derakhshan.

RBC denied 70-year-old Roghi Derakhshan’s $16,500 travel insurance claim. (CBC)

His mom has atrial fibrillation — heart palpitations with no adverse effects — and, like many older people, takes baby Aspirin to prevent problems.

Derakhshan said he answered no to the question, because RBC’s questionnaire said a heart condition “does not include extra beats or palpitations, for which you have not taken medication or received treatment.”

RBC later said that because Derakhshan’s mother had cardiac checkups and tried other medications briefly, that counts as treatment.

Her $16,500 claim — for unrelated treatment of a bacterial lung infection in Zurich — has been denied, citing “misrepresentation” of her medical history.

“My mom was already paying close to $400 for one month of insurance. She was spending thousands of dollars to go on this European trip,” said Derakhshan.

“Do you think that for another measly $100 of insurance I would have any reason to misrepresent or lie on her behalf?”

Derakhshan is suing RBC for $25,000 in small claims court.

“My objective is bigger than my mom’s case. I want to stand up for people who have gone through the same thing, and my final goal is to change policy.”

RBC justifies denial

The head of RBC’s insurance division, Martha Turnbull, told Go Public that even though Derakhshan didn’t intend to answer the question incorrectly, the claim denial is justified.

Martha Turnbull, head of RBC’s insurance division, says that even though Derakhshan didn’t intend to answer a question incorrectly, it would be unfair for other customers to pay his mother’s claim. (CBC)

“It’s a very regrettable decision,” said Turnbull who added that RBC denies two per cent of claims, for all types of insurance it sells.

“Unfortunately, we need to make consistent decisions for all clients. Denying a claim is the most difficult decision we make in the claims department. We take our responsibility and accountability to our clients very seriously.”

She also said RBC will fight this case in court.

“We will not be settling it,” said Turnbull. “We are making sure that we treat every client with the same respect and care and that if the clients answer the questionnaire correctly they pay the correct premium, they’re not in turn subsidizing people who don’t answer the questions correctly.”

Insurers hold ‘legal weapons’

Insurance broker Bruce Cappon is lobbying for provincial regulators to force insurance companies to be more up front about what the medical questions really mean.

“The way the system is rigged right now is that insurers have a legal weapon. “The misrepresentation clause is a legal weapon,” said Cappon.

Ottawa insurance broker Bruce Cappon is lobbying regulators to make it tougher for insurance companies to reject claims for unrelated health issues. (CBC)

“I find it very unfair that you are asking these people to fight back when the remedy would be very simple, just to add a few changes to the regulations.”

He also thinks it should be illegal for insurers to refuse to pay for treatment unrelated to any pre-existing conditions.

The industry association wouldn’t say what percentage of travel medical claims are denied for misrepresentation, but that it is trying to educate consumers on the pitfalls.

“Know your health and consult a health-care provider if you have any questions,” said a spokesperson for the Travel Health Insurance Association of Canada.

Cappon advises people to go as far as checking their medical records before purchasing policies, because that is what the insurance companies look at.

“There’s no advantage on the insurance providers to first provide the consumer with the information they need to make an accurate response. And that’s what’s got to change.”

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Travel Insurance For Trips To The Philippines – Forbes Advisor

Travel Insurance For Trips To The Philippines – Forbes Advisor

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The Philippines is an archipelago comprised of more than 7,000 islands located 500 miles off the coast of Vietnam. It promises travelers a paradise of beaches, rainforests, waterfalls, underground rivers and rice terrace amphitheaters. There’s also the chance to experience the culture of indigenous tribes who still practice ancient traditions.

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Prepping for a Trip to the Philippines

If you’re planning a trip to the Pearl of the Orient, it’s smart to look for the best travel insurance plan that provides coverage beyond the minimum mandated. A good package of travel insurance benefits should include coverage for trip cancellation, trip interruption, trip delay, medical expenses, emergency medical evacuation and baggage protection, says Scott Adamski, a spokesperson with AIG Travel.

“Also, travel insurance ideally should be purchased within 15 days of the initial deposit date for the trip, so that early-purchase provisions of the travel insurance policy, such as the waiver of the pre-existing medical condition exclusion, can apply,” he says.

However, procrastinators can take solace in knowing travel insurance can be purchased up to 24 hours before your trip departure date.

Here’s what to look for when selecting a travel insurance policy for a trip to the Philippines.

Trip Cancellation Insurance When It’s a No Go to the Archipelago

You may have your heart set on bar-hopping in Manila after beach hopping in Boracay, but as momentum is building for your faraway travels, unforeseen events at home may arise that halt your once-in-a-lifetime journey. For example, if four days before your vacation your brother passes away, you would likely cancel your trip. You could then turn to your trip cancellation travel insurance to recoup your lost trip deposits

Trip cancellation insurance can reimburse you 100% for prepaid, non-refundable expenses if you cancel your trip due to unanticipated events covered by your policy. Acceptable reasons for trip cancellation claims vary by insurance company but generally include death, illness or injury to you, a travel companion or close family member and severe weather, among other problems.

“Severe weather might be one of the top considerations for a trip to the Philippines, as the region has a very active typhoon season from June through September,” says Adamski.

Also, the Philippines are prone to typhoons, earthquakes, and volcano eruptions, says Clay Coomer, a spokesperson with WorldTrips, a travel insurance company.

“Travel insurance with trip cancellation benefits may offer coverage for a natural disaster that occurs after the policy has been purchased,” Coomer says. “In the event an earthquake or typhoon hits the region and makes it uninhabitable and you no longer can go on your trip, those trip cancellation benefits may come in handy. ”

Not all reasons to cancel will be covered by a standard travel insurance plan. For example, if you decide not to go to the Philippines because you are not vaccinated and don’t want to quarantine, you would not be eligible to file a claim.

If you want the flexibility to make a trip cancellation claim regardless of the reason, you may want to upgrade your travel insurance plan with “cancel for any reason” travel insurance. This add-on will boost the cost of your travel insurance by an average of 50% but will allow you to cancel for any reason and get some reimbursement. You must cancel at least 48 hours before your scheduled departure to make a “cancel for any reason” claim.

If you meet the requirements, you can file a claim to receive 50% or 75% percent of your trip deposits. The percentage will be specified in your plan.

Trip Delay Insurance: Hanging Back Instead of Hanging Coffins

Patience is a virtue, and that’s especially true when a travel delay disrupts your itinerary. But even the most virtuous among us might want to be comfortable if stranded in an airport overnight due to bad weather, flight delays or other unpredictable events. That’s where trip delay insurance can help.

Let’s say your flight from Charlotte to Los Angeles is delayed because of a storm and you miss your flight from Los Angeles to Manila. Your travel delay benefits can help pay for extra costs. These could include a hotel room, meals and a few personal necessities to hold you over until you can resume your travels. Save all receipts associated with your delay as this documentation will be required if you submit a claim.

Most travel delay insurance policies have a waiting period before benefits kick in. For example, it may be six or 12 hours. Read your policy carefully so you are aware of waiting times.

Trip delay benefits also compensate for prepaid activities you miss by arriving late at your destination. For example, if you miss your booked excursion to see the Igorot tribe’s hanging coffins—which are nailed or tied to the cliff sides to bring the dead closer to their ancestral spirits—you can file a travel delay insurance claim.

Trip Interruption Travel Insurance: Bye-Bye Banaue

Not even Bulul—the divinities believed to protect the seeds and harvest of the indigenous Ifugao Philippines tribes—can prevent misfortune all the time. Your enchanted visit to the Philippines could turn to heartache if you receive word there’s a family emergency back home.

For instance, if your college-aged son was hit by a car while riding his bicycle on campus, you would want to return to the U.S. as soon as possible. In this emergency situation, your trip interruption insurance can cover the cost of re-booking a last-minute flight, plus reimburse you for unused, prepaid trip expenses.

You might be disappointed you couldn’t meet your guide in Banaue, home to the centuries-old, hillside rice terraces often called the eighth wonder of the world. But you could take some solace in filing a trip interruption claim to get back funds you paid in advance for lodging and tours.

It’s important to recognize that not all reasons for ending a trip early will be covered by a travel insurance policy. For example, if your granddaughter is the lead role of Annie in her school play and you want to get back in time for the show, travel insurance won’t cover this.

Travel Medical Insurance: Just What the Doctor Ordered

It will come as an unpleasant surprise if you discover your health plan doesn’t travel with you across U.S. borders. Make sure to check the global coverage your health plan has when you’re planning your travel insurance purchase.

“The first thing that comes as a shock to many is learning that their U.S.-based health insurance policy may not provide coverage, or may provide very limited coverage, if they’re traveling out of the country,” Adamski says. It’s best to check with your health care provider to see if your health plan provides any global benefits. In addition, Medicare is not accepted in foreign countries.

That’s why travel medical insurance is such a useful type of protection to have when going to destinations outside the U.S. If you get injured or become ill during your trip, this insurance can cover medical-related costs such as drugs, hospital and doctor bills, X-rays and lab work, up to the medical limits in your policy.

For example, if you buckle up for a Pagsanjan Falls adventure trip, fall off your bamboo raft while shooting under the Devil’s Cave cascade, and hit your head on a rock, you would be eligible to file a medical expense claim.

Travel medical insurance will be included in a comprehensive travel insurance plan, but plans will vary on the amount of coverage provided.

The most generous travel insurance plans provide $500,000 per person for emergency medical expenses. Other decent travel insurance plans have medical coverage of $250,000 or $100,000 per person. And some have much less, which might suffice.

If you want a waiver for a pre-existing medical condition exclusion, you typically must buy your travel insurance plan within 15 days of making your first trip deposit.

Medical Evacuation Travel Insurance for Philippine Trips

Emergency medical evacuation insurance is also wise to have when traveling abroad, especially if you are participating in activities in a remote area. If you’re exploring underwater caves and reefs off Balicasag Island, or the volcanic sands of Dumaguete, and have a medical emergency requiring urgent care, your medical evacuation insurance can pay to medevac you to the nearest treatment facility.

Even if your injury or illness isn’t life-threatening, access to medical care may still be challenging.

“While the Philippines has modern medical facilities and excellent doctors, those may only be found in Manila or larger cities,” cautions Adamski. “If you are on a remote island, getting to a facility that is fully equipped and staffed to meet your medical needs may require transportation from a number of different aircraft (or other conveyances) in order to get you appropriate treatment, which—depending on the condition—could be a considerable distance from the archipelago and very expensive.”

You can find medical evacuation coverage that provides $1 million in benefits per person. Or you can find a plan with much less if you feel you don’t need that much.

Insurance for Baggage and Belongings

No one wants to go island-hopping in the sweatpants and hoodie they wore on the plane. If your bags take a detour and don’t arrive on time, or never show up, you can turn to baggage insurance. This is typically included in a comprehensive travel insurance plan. It can help cover the cost to buy clothes and other replacement items you may need.

Baggage loss insurance covers lost, stolen or damaged luggage. Baggage delay insurance helps pay for necessities if your luggage arrives after a specified waiting time, such as 12 hours. Both types of coverage have overall limits and per item limits, pay only the depreciated value of your items and have exclusions. Be sure to check the details of your policy.

Baggage insurance can also protect your possessions while you travel. For instance, your mood may dim if your purse gets taken while you’re on a boat tour down the Iwahig River, where thousands of fireflies illuminate the night sky against the backdrop of mangrove trees. But at least you can file a claim for reimbursement.

If personal items are damaged or stolen, you can be compensated for the depreciated value. Like baggage coverage, there are exclusions. Be sure to file a report with your tour director, hotel or local police if you have something stolen. You will need this documentation when filing your claim.

As with many international locations, it’s smart to be vigilant and aware of your surroundings. Refrain from wearing flashy jewelry or drawing attention. Pickpockets and scammers are on the prowl for unsuspecting visitors so be sure to use a concealed money belt to hold valuables and money.

“If staying in Manila or other large cities, there may be a concern about safety, and the U.S. Department of State actually has active travel safety warnings for areas in and around Mindanao and the Sulu Archipelago,” says Adamski.

Sports Equipment and Adventure Packages

If you are planning to participate in outdoor activities like deep-sea scuba diving, a standard travel insurance may not cover these activities, says Megan Moncrief, a spokesperson with Squaremouth, a travel insurance comparison provider.

“Squaremouth recommends adventure and sports travel insurance for travelers planning these pursuits,” she says.

That means if swimming with the whale sharks off the coast of Donsol is on your itinerary, you might want to consider an adventure upgrade or a plan that provides medical expense coverage for adventure activities. For example, World Nomads’ Standard and Explorer plans provide coverage for approximately 200 types of adventurous activities.

Another option is the Adventure Sports Bundle upgrade from AIG travel insurance. If you buy a AIG’s Preferred plan, you can add on the bundled coverage, which removes exclusions for adventure and extreme activities from all benefits on the policy.

Plus, if you are packing hiking, climbing, or diving equipment, Moncrief says that Squaremouth recommends investing in a policy with a sports equipment and fees benefit. “Policies with this benefit may cover the cost of the equipment if it gets lost or damaged during the trip. And, depending on the policy, this benefit can cover both equipment brought with you, or rented at your destination,” Moncrief says.

Travel Insurance Requirements for the Philippines

Yes, travel to the Philippines is allowed, but entry is easiest for vaccinated travelers. The Philippines will allow entry to fully vaccinated visitors without quarantine or testing.

Unvaccinated (or partially vaccinated travelers) travelers may instead enter with proof of a negative Covid-19 test taken within 24 hours of departure. Rapid antigen tests are accepted. A second rapid antigen test must be taken upon arrival.

Regardless of vaccination status, all travelers must register prior to their trip at etravel.gov.ph a minimum of 72 hours prior to their trip. This will streamline health checks upon arrival.

Travelers who don’t need visas (which includes U.S. citizens traveling for tourism purposes) must have a valid ticket to leave the country and a passport that’s valid for at least six months from arrival.

Related: Best At-Home Covid Tests

Testing and Vaccination Requirements to Enter the Philippines from the U.S.

Travelers must show proof of vaccination or negative results from a test taken within 24 hours of departure from their country of origin.

Specifically, proof of vaccination include any of these documents:

  • World Health Organization International Certificate of Vaccination and Prophylaxis
  • VaxCertPH
  • National or State digital certificate of the country/foreign government, which has accepted VaxCertPH under a reciprocal arrangement
  • Other proof of vaccination permitted by the IATF

Travelers entering via testing rather than proof of vaccination must specifically present test results from a test administered and certified by a healthcare professional. Remotely supervised tests are acceptable, but otherwise home tests will not count

Testing and Vaccination Requirements to Enter the U.S. from the Philippines

U.S. citizens returning from the Philippines to the United States no longer need to provide a negative Covid-19 test in order to return home. The Centers for Disease Control and Prevention (CDC) lifted the previous mandate that had required travelers to supply a negative Covid test or documentation of recovery in order to re-enter the U.S.

However, if you’re not a U.S. citizen or are on an immigrant visa, you’ll still need to show proof of vaccination to fly to the U.S. from the Philippines.

Face masks are required by government mandate on public transportation and medical facilities.

Related: When Should I Use a Home Covid Test?

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