Death of the travel agent: Covid-19 an existential threat for an industry without ‘any product to sell’ | Business
Qravel agencies are facing an “existential threat” as continuing border closures mean they “don’t have any product to sell”, with business analysts predicting the phasing out of government wage subsidies is likely to mean most larger agencies survive.
However, some travel agencies, despite reporting “zero revenue” since the pandemic began and having to pay back fees for canceled holidays, hope that – by sparing their clients lengthy phone calls with airlines by negotiating refunds on their behalf – they will have demonstrated their value to customers eager to travel when restrictions allow it.
Travel websites’ surging share of holiday bookings…